Shipping and Returns
Shipping & Returns
Shipping Information
We want your order to reach you as quickly and safely as possible. Here's everything you need to know about how we ship.
Processing Time All orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed the next business day.
Delivery Options & Timelines
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
- Same-Day Delivery: Available in select cities (order before 12 PM)
Delivery times are estimates and may vary due to location, weather, or high-demand periods.
Shipping Rates Standard shipping is free on all orders above a set minimum (displayed at checkout). Express and same-day options are available at an additional cost, calculated at checkout based on your location.
Order Tracking Once your order is dispatched, you'll receive a confirmation email with a tracking number. You can use this to monitor your delivery in real time through our website or the courier's platform.
International Shipping We currently ship to selected countries. International orders may be subject to customs duties and import taxes, which are the responsibility of the customer. Delivery timelines for international orders range from 7–21 business days.
Returns & Exchanges
Your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Return Eligibility Items are eligible for return within 30 days of delivery, provided they are unused, unopened, and in their original packaging. For hygiene reasons, opened skincare products are only eligible for return if they are defective or caused an adverse reaction.
How to Initiate a Return To start a return, contact our customer support team via email or our contact form with your order number and reason for return. Our team will respond within 2 business days with next steps.
Refunds Once your returned item is received and inspected, your refund will be processed within 5–7 business days to your original payment method. You will receive an email confirmation once the refund has been issued.
Exchanges If you'd like to exchange a product for a different variant or item of equal value, please reach out to our support team. Exchanges are subject to product availability.
Damaged or Incorrect Orders If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging. We will resolve the issue promptly at no additional cost to you.
Non-Returnable Items The following items cannot be returned: gift cards, promotional or sample products, and items marked as final sale.
For further assistance, reach out to our support team at support@salutskin.com or via our live chat. We're happy to help.
